Terms of Service
1. Agreement
These Terms govern your use of the Vatriq mobile app and related services (the "Service"), provided by Optimum Software Development SRL, a company registered in Romania ("Vatriq", "we", "us"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
2. Eligibility and age
- You must be at least 16 (or 18 where required by local law) to create an account.
- Account holders are adults responsible for their family space.
- Children are managed profiles, not account holders. By creating a profile for a child, you confirm you are their parent or legal guardian and that you consent, on their behalf, to the processing described in the Privacy Policy. Children do not sign in and hold no credentials.
3. Your account
- You are responsible for keeping your login credentials secure and for activity under your account.
- You must provide accurate information (e.g. a real email; a phone number only if you use SMS verification).
- Notify us promptly of any unauthorised use.
4. Family spaces, roles, and other members
- A family space is shared among its members. Content you add (schedules, lists, finances, bulletin posts, etc.) may be visible to other members according to their role and the app's visibility rules.
- The space owner and members with elevated roles can manage membership and shared content.
- Health/wellness data is private by default and is not shared with other members unless you explicitly choose to share a low-detail status (see the Privacy Policy §3).
- Respect other members' privacy. Do not add another person's sensitive data without a proper basis or their agreement (for adults) or your parental authority (for children).
5. Subscriptions, free trial, and billing
- Vatriq offers a 7-day free trial and paid subscription tiers. After the trial, continued access to paid features requires an active subscription.
- Billing is handled entirely by the app stores (Apple App Store / Google Play) through their in-app purchase systems, managed via RevenueCat. We never receive or store your card details.
- Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period. Manage or cancel your subscription in your App Store / Google Play account settings — not in the app.
- Prices, tiers, and trial terms are shown at purchase and may change with notice; changes do not affect the period you have already paid for.
- Refunds are handled by the app store under its policies; we do not process card refunds directly. If you are an EU/EEA consumer, you may have a statutory 14-day right of withdrawal for online purchases; for digital services and subscriptions, this right typically ends once you start using paid features after acknowledging the loss of that right at purchase.
- We use a minimal record to prevent repeated abuse of the free trial (see Privacy Policy §8).
6. Acceptable use
You agree not to:
- use the Service unlawfully, or to store or share unlawful, infringing, or harmful content;
- upload another person's data without a proper legal basis or authority;
- attempt to breach security, access other families' data, reverse-engineer, scrape, or overload the Service, or circumvent rate limits, entitlement checks, or the free-trial limits;
- misuse the AI features to generate unlawful content.
We may suspend or terminate accounts that violate these Terms (§10).
7. Your content and license
- You retain ownership of the content you create in Vatriq ("Your Content").
- You grant us a limited, non-exclusive licence to host, store, process, transmit, and display Your Content solely to operate and provide the Service to you and your family space (including passing name-scrubbed context to AI providers to generate suggestions, as described in the Privacy Policy §4). We claim no other rights and do not use Your Content for advertising or to train third-party models.
8. Health, wellness, and financial information — no professional advice
- Vatriq's wellness, cycle-tracking, allergen, and financial features are for personal organisation only. They are not medical, health, nutritional, or financial advice and are not a substitute for a qualified professional.
- Cycle predictions and allergen warnings may be incomplete or inaccurate; do not rely on them for medical decisions or to manage a serious allergy. In an emergency, contact a medical professional.
- You are responsible for the accuracy of the financial data you enter.
9. AI features
- AI-generated suggestions (meals, tasks, schedules, imports, parsing) may be inaccurate, incomplete, or unsuitable. Review them before relying on or applying them.
- AI availability and quality may vary and may be rate-limited or temporarily degraded (e.g. when a daily usage cap is reached); such degradation is by design and not a defect.
10. Suspension and termination
- You may stop using the Service and delete your account at any time in-app (Privacy Policy §9).
- We may suspend or terminate access for breach of these Terms, for legal/security reasons, or if required to protect other users. Where practical we will give notice.
- On termination, your data is deleted or retained per the Privacy Policy §8–§9.
11. Service availability and changes
We aim for high availability but provide the Service "as is" and may modify, suspend, or discontinue features. We are not liable for downtime, data-sync delays, or third-party outages (e.g. app stores, AI, SMS, push providers).
12. Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, and non-infringement). We do not warrant that the Service will be uninterrupted, error-free, or that AI/health/financial outputs are accurate. Nothing in this section limits any consumer-protection right that cannot be excluded by mandatory law in your country of residence.
13. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing limits liability that cannot be excluded by law (e.g. death or personal injury caused by negligence, or fraud), and mandatory consumer rights are unaffected.
14. Indemnity
You agree to indemnify us against claims arising from your unlawful use of the Service or your breach of these Terms, to the extent permitted by mandatory consumer-protection law.
15. Governing law and disputes
These Terms are governed by the laws of Romania, and disputes are subject to the courts of Romania, without prejudice to any mandatory consumer-protection rights in your country of residence. If you are an EU consumer, you may also use the EU's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
16. Changes to these Terms
We may update these Terms; we will post the new effective date and, for material changes, notify you in-app or by email. Continued use after changes take effect means you accept them.
17. Contact
Questions about these Terms: [email protected] (privacy matters: [email protected]). Provider: Optimum Software Development SRL, registered in Romania. A full registered postal address is available on request.